Frequently asked questions
If you don't see an answer to your question, please reach out to us at figmagiftingsupport@harperandscott.com.
You will receive an email confirmation once your order is placed. When your order ships, you will receive another email with a link to your tracking number, so you can track the shipping of your order. Finally, you will receive another email once your order is delivered.
Most orders take 1-2 business days to process before shipping. Shipping speed varies depending on the shipping destination.
You will receive a shipping notification email once your order ships. For more information, please reference our Shipping Policy.
We are unable to edit or cancel your order once placed. At this time we are not accepting returns or exchanges.
We currently ship to all countries except the following:
Afghanistan
Belarus
Brunei
Cuba
Iran
Myanmar
North Korea
Palestine
Russia
Syria
Sudan
Ukraine
Yemen
We'll be working with our vendors to expand warehousing and shipping operations so that we can bring The Figma Store to more countries in the future. Stay tuned for updates and thank you for your understanding!
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.